FAQs and Service Guidelines for Trash Taxi Of Georgia
Collection Guidelines
If you have any issues with your service, please contact us no later than 24 hours of your service day. You can reach us by phone, email, or text until 4:30 PM Monday – Friday.
- Put trash out the night before your collection day. We start early!
- Service includes a full cart plus three additional bags outside the cart, no bags over 35 gal. (kitchen size).
- Any bags after the allotted three are $2.00 each and must be called into office at least one business day before service day. This includes residential size 35 gal. trash bags, not contractor bags.
- Customers are responsible for cleaning their trash cans. Keep yours happy by using disinfectant! Your can will stay cleaner longer if you bag your trash.
- Personal trash cans will not be serviced as they are unreliable and easily damaged.
- Georgia law prohibits us from collecting batteries, tires, oil, liquid paint, or combustible materials deemed hazardous, such as propane tanks or acids.
- Bulky materials such as drywall, concrete, bricks, dirt, tree limbs, lumber, carpet, or rocks are not accepted for pickup. A small dumpster is the perfect size to rent and get those items taken away.
- Furniture and Major Appliances will be taken if you call the office for a special bulk item pick up.
- Cardboard boxes smaller than 25 X 50 inches will be taken if they are broken down and bundled with tape or string. Larger boxes with triple cardboard walls jam up the truck compactor and cannot be taken.
- NO BATTERIES of any kind! These can start fires in our trucks.
- NO Car parts allowed such as Brakes, Rotors, Tires and Small Motors. These items will not be accepted.
- NO metal materials, rods or bars can be taken at the curb as they can puncture our compactor.
- Use proper disposal of needles with sharps containers as advised by your physician.
- We do not accept dead animals.
- Notify our office immediately when moving or transferring service.
- Remember, don’t forget to tie your trash bags.
Note: Any prohibited item placed in your trash cart will have to be removed for trash service to be continued for your next service day.
What happens when I cancel service?
When your service ends, an account closing fee is due upfront at the time of cancellation. Once payment is received, we schedule a dedicated route to retrieve your container.
After pickup, each container is professionally cleaned, inspected, and prepared for the next customer. This one-time fee helps cover the cost of container retrieval, sanitation, equipment handling, and recycling logistics. It also allows us to continue providing dependable, family-owned service to our community.
Trash Taxi Guidelines for Trash Placement
Keep your garbage cans three feet apart and 10 feet from any obstacles such as mailboxes, cars, lamp posts, or power lines. Place your trash can at the curb with the wheels facing your house and the lid opening into the street. The garbage can lid has arrows that should point toward the street.
Billing Guidelines
- Trash Taxi will furnish the containers for your use to be delivered before the start date of the first pickup. The container(s) are owned by Trash Taxi and will be surrendered back to Trash Taxi if the customer discontinues service. If the can is not returned to Trash Taxi the customer is responsible for paying a $150 can replacement fee.
- NO refunds will be issued for services canceled within the billing quarter.
- Invoices are sent out 30 days prior to the due date. Accounts will automatically be charged a $25 late fee after the 10th of the month the bill is due.
Suspended Accounts
- Accounts will automatically be charged a $25 late fee after the 10th of the month the bill is due.
- Please be advised that online payments can take up to 7 days to reflect to us as your trash hauler. If you need a payment submitted within the days listed, please call directly.
- If your account is suspended and you submit your late payment on or after your route/service day, your trash will be collected the following week on service day. If you have any questions or concerns do not hesitate to email customer service at: info@trashtaxiofgeorgia.com OR call us directly.
FAQs
Do I need to buy a trash container?
Trash Taxi will provide the container(s) for your use and deliver it (them) before the start date of your first pickup. Please remember that the container(s) are owned by Trash Taxi and must be surrendered back to Trash Taxi if you discontinue service. If the can is not returned to Trash Taxi, you are responsible to pay a $150 can replacement fee.
When is my bill due?
Your trash bill is always due on the first day of the new quarter (3 month period). Trash Taxi will send you an invoice 30 days before that to remind you.
How long do I have to pay my bill before I’m considered “late”?
IF we have not received your payment by the 10th day of the quarter (3 month period), you will be charged a $25 late fee and your account will be suspended.
I made an online payment. Why is my bill still considered “unpaid”?
Online payments can take up to 7 days to be processed and reach us. If you need to make a payment in a shorter time frame, please call us directly at 770-975-0926.
I paid my late bill this morning. Why didn’t you pick up my trash today?
When your trash bill wasn’t paid, your account was automatically suspended. Now we will process your payment and then update the route so that your trash will be picked up next week on your regularly scheduled service day.
I have a question which isn’t addressed in these FAQs.
If you have any questions or concerns, do not hesitate to email customer service at: info@trashtaxiofgeorgia.com OR call us directly at 770-975-0926.
Can I tip my driver or the Trash Taxi team?
Tipping is always appreciated and supports the hard work our drivers and staff put in each day, although it is never expected or required. Many customers choose to leave a holiday or occasional tip, and we want to make that process as simple and convenient as possible.
You can send a tip using Venmo or Zelle, and each option has a dedicated QR code you can scan.
Scan the QR code below to send a tip through Venmo.
Scan the QR code below using your banking app to send a tip with Zelle.
Thank you for supporting our team and for being part of the Trash Taxi of Georgia community
Frequent Dumpster Rental Questions in Acworth and Dallas
Finding the right waste solution is easy when you work with us, but that still means you might have plenty of dumpster rental questions. Trash Taxi of Georgia serves Acworth, Dallas, and more areas across Georgia using clean waste collection trucks to help make your junk removal hassle-free. Explore our common service questions below.
Bulk Item Pickup FAQs
What Bulk Items Can Trash Taxi Pick Up?
Trash Taxi can comfortably collect a wide variety of waste, including mattresses, couches, washers, and dryers. Refrigerators, freezers, and hazardous materials, however, require specialized disposal facilities outside our normal services. We handle large furniture safely to keep your property looking great, though we recommend scheduling ahead for these items.
How Far Ahead Should I Schedule Pickup?
Please schedule your bulk item pickup at least two business days in advance. Early booking ensures our team remains available to serve you promptly.
What Materials Require Special Disposal?
Federal and state regulations demand specialized handling for certain materials. Please take propane tanks, liquid paint, automotive parts, and combustible materials to the designated local facilities. Proper handling protects our local community and our hardworking team.
Junk Removal FAQs
What Junk Removal Services Does Trash Taxi Offer?
We provide furniture hauling, appliance removal, and scrap pickup. Our residential waste removal services keep your property entirely clear of clutter. We also assist in commercial trash collection to help them tackle their waste.
How Does Trash Taxi Ensure Eco-Friendly Disposal?
We implement several environmentally-friendly policies to support our commitment to a greener Georgia. As part of our junk removal process, we will often donate usable items to local charities whenever possible, helping reduce landfill waste. Your old furniture might find a second life in a neighbor’s home, instead of rotting away.
What Areas Does Trash Taxi Serve for Junk Removal?
Our bright yellow trucks serve communities all across Georgia. You will see us working hard across a variety of towns and counties, including Acworth, Dallas, Marietta, Powder Springs, Kennesaw, and Woodstock.
Dumpster Rental & Roll-Off FAQs
What Dumpster Sizes Does Trash Taxi Offer?
We offer 10-, 15-, 20-, and 30-yard roll-off containers. These sizes accommodate various cleanups, from small home renovations to large commercial garage rental cleanouts.
How Can I Rent a Dumpster from Trash Taxi?
Renting a dumpster is quick and entirely straightforward with us. Your first step should be to call our office or book your service online. Our helpful customer service team will guide you through the scheduling process and determine the best size dumpster for your needs.
What Areas Are Covered for Dumpster Rentals?
We provide reliable drop-offs across multiple local service areas, including Bartow, Cherokee, Cobb, and Paulding counties. We can serve towns such as Acworth, Dallas, Marietta, Powder Springs, Kennesaw, and Woodstock.
Frontload Services FAQs
What Businesses Benefit from Frontload Services?
Restaurants, retail stores, and warehouses rely on our regular frontload pickups. These frontload dumpsters simplify waste management for businesses with higher traffic. Our commercial trash collection services keep your business neat and presentable for your customers.
What Sizes Are Available for Frontload Containers?
We provide 4, 6, and 8-yard flat top containers for standard trash. We also supply slant top containers specifically for cardboard disposal.
How Often Are Frontload Services Provided?
We schedule weekly trash pickups for our commercial clients. Regular routes ensure your business stays perfectly clean and operates smoothly without waste buildup. If you’d like to learn more about our services, contact us today.